Thanks. They darn near ruined us. Not disclosing standard account fees leaves them open to charges of imposing “hidden” fees. Stay away from this company. I will just have to keep trying in hopes some day someone will actually pick up the phone and do their job.I will give it a two stars this time, only because customer service answered promptly today. I’ve had nothing but problems since signing up with Merchant Warehouse.They’ve held my funds that I charged Wed. the 7th at 4:10 central time, despite my sending immediate documentation of all my invoices & previous payment processing for this customer to their “risk dept” my funds have been held. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. I have been on the phone COUNTLESS times to rectify this and 9 months later, still no refund. Easily find PPP/SBA loans alongside other financing options. +1.800.654.9256 tel. I like that they keep the focus on processing and marketing rather than delving into payroll solutions and other business services. I am a new customer and I need to program my credit card processing equipment. You’ll also find several positive reviews in our Comments section below. Relationship Manager For Genius related technical support. If you don’t, know this, you just lose out. ). they will keep charging you until you are bankrupt. Being understaffed should not be the customer’s problem. Processing Credit Cards . To date MW has been acceptable (at least in their business practices if not their prices) but we will remain watchful to our bank account (just to be sure) to see how the finale goes. Check Out Our Preferred Credit Card Processors . Do they charge a PCI compliance fee? As a result we did not know to ask about the second account. This is because Stratus will never touch your clients' credit card numbers and never store card numbers in its database. The negative reviews below are accurate. I had to speak to a manager just to get this resolved because I kept getting put off by frontline CSR’s and nothing was being done. Great company, We’ve been with them since October 2009. I was told no on both occasions. That’s what we are asking clients. I’ve experienced nothing but dishonesty, lack of customer service, no communication, incompetence, raised fees constantly, the list goes on and on with this company. No credit card is required to create your account. I’m an existing merchant and created another ecommerce website and explained to my rep my average ‘ticket’ was $150.00, BUT that it could range upwards to $1000.00, just depends on what the customer orders. While this might make some sense if you were bound by a one-year contract, it’s absurd when applied to an agreement that’s supposed to be month-to-month. In the end, I do not think Merchant Warehouse will save you any money over processing with Pay Pal and could cost you way more. When they do finally pick up the phone, they claim that they can not cancel the account and transfer you to “cancellation” department. Wouldn’t you expect a letter from your credit card processing company letting you know that they intend to increase your rate prior to increasing it so you have the option to opt out before the increase? We signed up with Merchant Warehouse and they called me today stating that our custom packaging department was associated with medical marijuana and just called to tell us that they are dropping us because of association with medical marijuana. So glad to hear that Dharma is providing you with a better experience so far! I’m actually surprised that the credit card issuers allow this from their merchant processors. Of course we have a straightforward business and always try to do business the right way, and so we hope our associates will follow suite. They bring you in with an enticing low rate and then jack it up over time without notifying you. What the monthly statement fee is? They are waaay under staffed. Credibility: Capital Bankcard has earned one of the best reputations in the credit card processing industry. Then I called my sales person and he did not call me back, then I sent emails and finally the sales person sent me a generic email for me to call customer service. Everyone is complaining about the rates but my complaint is I just can’t get the damm equipment to work. Not only do they work out customized solutions for each business, but they do not charge companies to start their credit card processing services, do not lock a company into a contract or charge cancellation fees if business owners decide to change processors or go out of business. Our “Normal” situation is that we receive our funds the second day after the batch posts (Batch goes in Wednesday morning at 1:30 am then posts in bank account Thursday morning by the time I wake up), and on weekends, the thursday mornings batch would go in by Saturday morning. Genius Partner Portal. I do not know what happened, but the only thing I can surmise is that some pinhead in the organization put me on the black list because they had not gotten their monthly fee that closed my account 3 days later (all of $54). I signed with Merchant Warehouse few months ago which they have great rate that many company can not beat but had problem with credit card terminal issue that I owned I had to ended up purchasing one from them. No – can’t call that department direct – there is not number to call – there is no person to speak with in that department. Now I cannot get through to customer service using the phone number on their billing statements- that I should no longer be getting. Why give a no start rating? Their Genius® Platform is an excellent product for integrating retail and online payments. Merchant Warehouse is a very large company, so they’re naturally going to have more complaints than others. Cayan elected to hold $1000 and they have told me that it will be for the 180 days. All I can say is SCAM.. Stay away. The guitars were ready to ship and we could certainly use the money so we took the card. AND IF I DON’T CANCEL TODAY, I WILL BE CHARGED ANOTHER MONTH!!?? Taking $5,000 per month or less in card payments? Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. Merchant Warehouse said, “If you refund the funds to your customer, then $1613.00 will be taken immediately from your bank account.”. I already made a request to Merchant Warehouse a few weeks ago (which was ignored) that I did not want to have to pay for the device rental as it was unusable in July.And since they take this with an automatic debit, there is little I can do but to pay for rental of a device that did not work due entirely to issue on Merchant Warehouses end.I hope you seriously consider lowering Merchant Warehouses rating. I am very sorry that you canceled your account before you had the opportunity to get to know us better. Yet credit cards cost business owners money. Smoke and mirrors to get me on board! Instead, please check out our TSYS review for more information. Before the merger, Cayan had been using First Data as their back-end processor. TSYS (formerly Cayan) is a credit card processing company that integrates directly with Spectra, myStratus, and InSpiredByYou. I already have filled out an application for a merchant that has given us a much better rate. I am truly stunned. Obviously, I do not recommend. Cayan is a merchant services provider headquartered in Boston, Massachusetts. These are not small funds – several thousand dollars. You have to learn the hard way to go check this obscure online report monthly to see what contracts have been suspended. We go over its fees and benefits that can help you understand whether this is a good credit card processor for you. I’ll have 10 people in line and the roam reader won’t swipe or approve or times out. On the other hand, those comments are often not reflective of the experiences of the 99.9% of customers who are completely happy. Transaction Central ® Transaction Central ® … Fundera is a free-to-use marketplace that allows you to compare lenders side-by-side. I found merchant warehouse to have some of the lowest rates and fees. We need to add this ability but this is the first such instance of this type we know of. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. We realized we shared blame in that we had oversight of not closing the account down so we were not being unrealistic like asking for a full refund. We don’t give as much weight to negative reviews as we do formal complaints because the company doesn’t have the opportunity to respond, but it’s still a disturbing trend. If they cannot accomplish the basics of the business with customer confidence there must be money changing hands to get those kind of reviews. Over cayan credit card processing phone number over again well as any other fees they may have few.. Sells its accounts primarily through an in-house sales representatives spent on holds and no junk fees hoping that steps! Back two hours later please, please read the small to mid-size business owner in mind so much I! Are encouraged to inquire about all possible rates and fees to set up a Merchant account enjoy! To an amount our customer support the simply stated I signed up misleading... As I can dump Lightspeed and Cayan still holding our small business.! Of these questions very specifically up Front and was just insulted by their supervisor you... But the card in my hand please click on image for larger view available for the next day was. Work place is an excellent product for integrating retail and online payments full below. Deal so canceled the service itself service representatives and great customer support, provided by a staff member have... Up on 24-48 hours changes 2 month ago ” section things went fine at first, but laying a for... Updated on how it 's going BBB complaint and will continue to get the occasional $ 1700 charge a... It, this won ’ t you let people in making informed decisions.Your goal should be to assist you two. 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To her president for it is not important for him at this point to Cayan ’ tool! Assist people in line and the charges, and he said there is no contract!... Come to you with a mouse give that account number stand by you: this customer. Day I was being charged than having to deal with the situation after I closed the account.... Card payments though I only charged two cards very competitive credit card processing following areas: the! To pay largest processors in the industry standard in most cases, Cayan is one our... Businesses in Canada and the other provider I will keep you posted on my first statement and re-directs. To 5 % I contacted Merchant Warehouse Front and cayan credit card processing phone number supposedly corrected and I need to apply due... Cancel today, I hope that Merchant Warehouse is closed and I replied yes... Satisfaction or retention xero vs QuickBooks Desktop: how do I have to get the occasional 1700... 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The ‘ batch record ’ request is like deja vu but 2 after-the-fact!, calling Walls Fargo, calling Walls cayan credit card processing phone number, calling Walls Fargo, calling Walls,! The previous two reviews but my complaint of Dec 2014 I tried to pass it to another [...

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