You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. | Read 14,481-14,500 Reviews out of 15,241 We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. You can find contact details for EyeBuyDirect above. I went to put them on and the left temple came off in my hand. They messed up my order and said that I have to pay for them to fix everything! In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I sent you all of the information!!! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. I feel that they should have been better quality. And now you refused to refund? The lenses were supposed to be polycarbonate per the order confirmation. Pissed Consumer © 2021 All Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. The arm was really not on properly but I did not report it and I wore them anyway. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Customers can make their orders on-line or via phone. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. The arm broke the first week in June. Are you kidding me? EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Why are your employees who collect the orders are so inattentive? I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Let me take a lucky guess as to where to start, contact them? EyeBuyDirect 2801 S. IH 35, Ste. Zenni and 39dollarglasses have excellent customer service and online chat help! I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. The left arm just fell off. Check out what 15,241 people have written so far, and share your own experience. I tried to contact the company via telephone and several emails, a total of 7x. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Check out what 15,170 people have written so far, and share your own experience. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Absolutely unacceptable. I asked for a refund and instead, they tried to sell me on more glasses. GIVE ME MY MONEY. ummmmm I paid for those glasses and I should get what I paid back. I fell and one of the lenses shattered. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. I completely agree with you! Great customer service + great pricing = what could be better? I can't see anything wearing these glasses. It has been almost half a year waiting. (They offered me a 10% off deal to buy more substandard crap.) What a waste of money. I canceled payment via my credit card company.. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. I don't like writing bad reviews but EyeBuyDirect deserved it! I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. WORST COMPANY. They are a rip-off in my opinion. Initial EyeBuyDirect complaints should be directed to their team directly. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Adrienne Naval One month later frame just cracked! No one ever responded. I will NEVER buy from them again! I waited until JANUARY to send them back when I finally got an email saying they were back in stock. AVOID THIS PLACE. The company was launched in 2005 by Roy Hessel. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Quality of the frame was very cheap and customer service refused to do anything about that. After about 2 weeks the screws started coming loose. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! What an inconvenience. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. | Read 14,621-14,640 Reviews out of 15,071 Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I purchased a pair of glasses in March, I received the in April. Bunch of [censored]s!!! | Read 14,701-14,720 Reviews out of 15,170 The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. 170 Austin, TX 78741. They haven't responded to my emails either. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Total joke! www.eyebuydirect.com are strongly committed to protecting The User's personal information. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. The delivery took a little more than a month. Do you agree with Eyebuydirect’s star rating? I was shocked! Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Do you think we sent you our prescription for fun or what? EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Seriously? I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. We always aim to deliver the highest level of customer service and experience. 1.2. There is a reason they are so cheap. NO. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Do you agree with Eyebuydirect’s star rating? Eye buy direct took my money and didn't send glasses at all. Turns out they were not. Do you agree with Eyebuydirect’s star rating? When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. The company custom-makes lenses according to a specific prescription. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Do not buy from eyebuydirect.com they will rip you off! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. What happened? The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. This would have been the tenth or twelfth time I had worn them. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I finally received the new glasses on May 24. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. The algorithm is subject to change in future. I purchased prescription sunglasses from this vendor. Even only county business days giving holidays etc., it still took a month to receive them. I still could not a see a thing!! In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). EyeBuyDirect Customer Service – 9.5/10. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I called customer support and asked them to fix everything and they said that would cost me some extra cash! | Read 14,661-14,680 Reviews out of 15,181 Nothing done to make this right. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Let us know how to help. When I wore them for about two weeks went outside in the cold and they broke in half. Do you have something to say about Eyebuydirect? The new pair came in four weeks later in pieces. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Product warranty does not cover damage caused by accidents, negligence, or improper care. Do not order from these scam artists! Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The reps I have spoken to do not speak good english. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Do you agree with Eyebuydirect’s star rating? Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Fortunately, I paid through pay-pal and have filed a claim. Cheap product, poor customer service! What can we help you with. Check out what 15,181 people have written so far, and share your own experience. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! It's inappropriate. My glasses arrived with a stripped screw at the frame that holds the lens in. Use this comments board to leave complaints and reviews about EyeBuyDirect. The glasses I recieved were very prettybut not made very durable. Review authors value the most Diversity of Products or Services. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. I got my glasses already broken. Does EyeBuyDirect Do Black Friday? The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. They said they guarantee I'll be satisfied. I called (had to call 3 times) to see if I could get it repaired and was told no. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Reporting them to the Better Businesses Bureau. At the beginning of March, the glasses broke. Then someone told me they get their glasses in China and that is why they are so cheap. Customer service still did not address any of the issues and just gave me another script answer with a return label. Luckily, I asked for proof of delivery! All in all, I will just say, BUYER BEWARE! I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. Try GlobalEyeglasses.com there service is better. The other online companies are fantastic. I purchased eyeglasses from EyeBuyDirect in January, 2011. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. I had the SAME issue. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. They said that they were out of stock so I had to wait. You can find contact details for EyeBuyDirect above. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. © 2004-2021 ComplaintsBoard.com. Shipping speed, Prices, Price, Quality, Website, Cons: EyeBuyDirect Customer Service Contact Info. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. Check out what 15,071 people have written so far, and share your own experience. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I would say they are from India, but I'm not sure. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Customer Service You Can Count On. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! One pair, had them made into sunglasses.Slill wearing them. I took them in and had them tightenened. And no, I never got an apology. I called (had to call 3 times) to see if I could get it repaired and was told no. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. After the appointment we went to a restaurant. I will not buy glasses from this website ever again. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. On day 32 of having them they literally fell off my face. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. Data we collect when you sign up or when you order products. I finally received the new glasses on May 24. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. This company definitely cares about its customers and responds to overwhelming majority of complaints. A few months ago, I dropped those glasses on the carpet and the lens broke! So, I bought another pair online in early March. Will have to live with the scars and facial discomfort the rest of my life. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. Companies are selected automatically by the algorithm. Satisfied customer A year ago I went with my granddaughter to a local optician. Over $25, 000 in medical bills. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. We bought one pair of sunglasses and three pair with regular lenses. These glasses 'live' in a sports car that I drive about every other weekend. >"Please tell me what I should do?" Initial EyeBuyDirect complaints should be directed to their team directly. www.eyebuydirect.com. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I have had three pairs of glasses and they have seen harder times. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. Well, I really needed those glasses so I paid. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. I asked her to get a printed prescription. Review authors value the most Diversity of Products or Services. AT least you got them, even though they were useless. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. They offer several different product guarantees. Some of the services offered on our website require you to sign up for them. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Warn everyone one you know!!! If the phone doesn't ring busy, it just rings and rings. Called them and demanded a full refund and they refused and hung up! We found the tactic somewhat annoying, but we had no trouble declining … Its a California address, so I would assume the employees are in California, but who knows? All rights reserved. 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